One World Trust today published its 2007 Global Accountability Report. It compares 30 intergovernmental, non-governmental and corporate bodies on measures of transparency, participation, evaluation and complaint handling.
The international non-governmental organisations (INGOs) under study (in order of best to worst performing) are:
- Christian Aid
- International Accounting Standards Board
- International Save the Children
- Aga Khan Foundation
- Human Rights Watch
- International Organization for Standardization
- Medecins Sans Frontiers International
- Greenpeace International
- Fédération Internationale de Football Association (FIFA)
Theheadline findings are:
- Only 3 INGOs have transparency policies and two lack readily-accessible ‘contact us’ functions
- All the examined INGOs make commitments to engage external stakeholders but only four have organisation-wide guidelines in this regard
- Over half the INGOs have evaluation policies but only two commit to being open with evaluation results.
- The overall quality of INGO internal complain handling is high but external complain procedures are where the sector’s accountability capabilities are least developed.